Terms & Conditions for JeaP Clothing & Promotions

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Pricing

All payment transactions will be made in British Pounds Sterling.
Price may be subject to change without notice, you will always be informed of any price change prior to processing your order.
Express and Bespoke orders will be priced as per the requirements of the work, you will be informed of the prices before any work commences.
Quoted prices are always net of VAT unless otherwise stated. VAT is charged at the current rate; zero rated items are strictly in accordance with HMRC guidelines.
The price of embroidery/printing the garment is determined by the size and position of the embellishment.
General quotations shown for clothing do not include embroidery/print application, this is shown separately.

Payment Terms

BACS are our preferred method of payment, details can be found on your invoice.
We accept all major Credit/Debit cards except for American Express.
By using a credit/debit card to pay for your goods you confirm that the card being used is yours. All credit/debit card holders are subject to validation checks and authorisation by the card issuer and we are not obliged to inform you of the reason for any refusal. We are not responsible for your card issuer or bank charging you, because of our processing of your credit/debit card payment in accordance with your instruction.
Customers opting to pay by credit card agree to an additional charge of 2.9% of the value of the transaction which will be added to the card payment. Hence a payment of £100 will show on your card statement as £102. 90
Orders will not be processed until payment has cleared unless you have an account with us.
Purchasers can only receive credit once approved by JeaP Clothing & Promotions Ltd in writing. Where credit is approved payment is due within 14 days of invoice, unless otherwise agreed in writing. Where no credit is approved payment is due before despatch of any goods.
JeaP Clothing & Promotions Ltd withholds the right to hold any orders when a purchaser’s account is overdue or the credit limit is exceeded. JeaP Clothing & Promotions Ltd withholds the right to charge interest on an overdue account at the rate of 5% over the Bank of England base rate, to run from the due date for payment until JeaP Clothing & Promotions Ltd receives full payment.
In the event of late payment, we will instruct our debt collecting agency LPL Commercial Investigations to act on our behalf.

Orders

Once payment has been received, we will send you a visual proof for you to check fully and approve before we proceed. Once the visual proof has been approved, we will start processing the order immediately and although we try and accommodate cancellations, we cannot guarantee that orders will cease and therefore you may be liable for the full order price.
JeaP Clothing & Promotions Ltd reserves the right to refuse any orders that it deems in breach of copyright or unsuitable for sale to the General Public.
All errors including incorrect embroidery/printing, incorrect garments or damage must be reported within 24 hours of delivery in order that we may rectify any problems in good time.

Proof & Visual Layout Approval

Where possible we would request a visual guideline of your required work. If this is not possible, we will create a visual/digital proof for you to approve. This will assist you in guidelines for placement & colours.
Visual proofs do not always show exact positions and true Pantone Colour matches. We will advise you if this is the case.
You can make 2 revision/changes Free of Charge to your visual. Further changes may be charged at up to £15 per revision. Once you have given us written approval of the visual layout your decision is final.
Visual/digital proofs are usually sent with 48 hours of payment, we will not proceed with your order, until we have written approval.

Artwork Specifications

For Print: Vector Adobe Illustrator Files (Creative Cloud or lower): Suitable for all print methods.
Please outline all fonts. No embedded raster (e.g. jpg) files.
File extensions accepted: Encapsulated Post Script (“.eps”), Portable Document Format (“.pdf”), Adobe Illustrator File (“.ai”)
For Embroidery: Please supply artwork in CMYK or Pantone Solid Coated spot colours. A high-resolution JPEG (300dpi minimum)
Please ensure text is no smaller than 4mm in height, this is the absolute minimum size to ensure legibility.
Artwork files that are not as per our guidelines may still be embroidered/printed, but the quality of the finish may be lower than we would recommend.
If you do not have suitable artwork, we can for a small charge create high quality embroidery/print ready files. This will be discussed prior to order confirmation.
You must state specific application sizes where required. Failure to do so will mean we will use our expertise or create applications per size limits.
Pantone Colours must be stated if applicable, failure to do so will result in us Best Matching on screen colours.

Print Only/Embroidery Only Service – where the client supplies the garments

We offer a print/embroidery only service.
When you purchase this service from us you understand that you send the garments/fabric at your own risk. If they are lost in transit, we are not responsible. You must either drop off the goods yourself or track the delivery.
In addition, we recommend testing applications to ensure your products are suitable for the print/embroidery technique you require.
We also recommend that additional garments/fabric are provided in case of error/unsuitable applications. We highly recommend this, to ensure these problems are not encountered.
When you are supplying the goods, the stated deadline is our target deadline, we cannot guarantee this until we receive the goods for inspection.
At quoting stage, we assume we will be able to complete your customisation, sometimes factors unknown to us at the quoting stage will complicate your order. This may mean that we must cancel and refund.

Samples

Sample garments can be supplied and will be invoiced at single price rate plus £7.95 + VAT Carriage, which is payable in advance.
All colours and sizes detailed are for guidance only. Some colour icons are not a true representation of their appearance. We would always recommend samples of goods be obtained in advance of orders being placed.
Embroidery/Print samples will be charged at our current hourly labour rate. You will be made aware of any charges for samples at the time of ordering.

Cancellation and Returns

Cancellations may be subject to a charge since we may have already ordered stock, prepared artwork or re-organised production for other jobs. Please note a minimum charge of 15% will stand. This is a restocking charge enforced on us by our wholesalers. When paying for any order you accept these terms and charges.
Firm orders which are cancelled or changed while in process, must be revoked in writing and will be assessed for service charges relating to the labour and those materials expended before the date of cancellation.
Unless incorrectly supplied or deemed to be faulty we cannot accept return of ;
a) Goods that have been embroidered or printed
b) Goods that have been assembled in line with your requirements
c) Good that have been specifically produced in line with your requirements and do not form part of our standard range.

Delivery

Every effort will be made to deliver on or before the specified delivery date, but we are not responsible for delays in shipment or late delivery due to courier delays or customs clearance. In the event a delivery is not possible due to filled quotas, strikes, riots, war, fire, acts of nature, or any other unexpected or exceptional cause existing, we shall be entitled by notice to terminate the contract.
During transit, goods are only partially insured, to cover any damages or losses, please request full insurance – this may be subject to an additional fee. After thorough investigation, goods not received or damaged will be credited in full or replaced, except for standard Royal Mail Delivery.
Due to technical reasons, it is rarely possible to produce the exact number of items. Therefore, overruns and under runs of 5-10% may result and will be billed at the going rate.
All shortages, damage or non-delivery of goods, must be notified to us by telephone within 24 hours and confirmed in writing within 3 working days of dispatch.
The couriers POD and a delivery note where the goods have been signed as unchecked, short or damaged as appropriate must support claims for shortages or non-delivery. By arrangement all deliveries should be carefully checked-in to ensure correct garments are delivered as no responsibility can be accepted thereafter for none or short deliveries. Any damaged parcels should be checked in front of the courier’s delivery person and signed for accordingly.
All delivery is charged to a UK address. If you have requested delivery outside the UK, please note you must pay extra delivery at a later stage when the cost is confirmed. Outside the UK includes Jersey, Guernsey, The Chanel Islands and Republic of Ireland.

Privacy Policy

At JeaP, we are committed to protecting your privacy. We want you to be able to place your order with us free from worry and have strict privacy measures to ensure this is the case. “We” means JeaP.
To process any order, we require your details including your name, billing address, delivery address, telephone number and email address. Your email address is required as a means of contact so that you can be updated with the progress of your order. Your phone number is only used to contact you to discuss your order. We do not store credit card details nor do we share customer details with any 3rd parties.
You will only be sent marketing emails if you “opt in” to our email offers list, or when placing your order. Every marketing email we send contains an unsubscribe link allowing you to instantly remove your email address from future campaigns.
JeaP is fully PCI compliant and is assessed regularly by an independent PCI compliance scanning vendor, Security Metrics. No payment data (such as credit or debit card numbers) is stored on our systems. We use Sage Pay to accept one off payments or request our regular customers to set up BACS transactions. All personal data is handled with the utmost care and is never distributed to any third parties.

Summary

JeaP Clothing & Promotions Ltd reserves the right to refuse any orders that it deems in breach of copyright or unsuitable for sale to the General Public.
Due to the personalised nature of our products, we are unable to give refunds on garments that have been printed as per your specifications.
In compliance with the Data Protection Act, your details will not be disclosed to any other organisation. However, JeaP Clothing & Promotions Ltd may occasionally contact you with special offers or promotions.
Complaints – we endeavour to respond to all complaints within five working days.
All errors including incorrect printing, incorrect garments or damage must be reported within 24 hours of delivery in order that we may rectify any problems in good time.
Customers supply goods for embroidery entirely at their own risk. The Supplier Will Not Be Liable for damages arising out of or in connection with the use of JeaP Clothing & PromotionsLtd .
In the event of the customer’s garments becoming damaged/disfigured by machine malfunction, JeaP Clothing & Promotions Ltd will endeavour to repair the damaged to the best of their ability, but accept no responsibility as provision of customer’s own garments is at their own risk.
The Supplier shall, at his absolute discretion, supply machine embroidery services to customers and clients who provide their own garments and other textiles for embroidery.
These terms and conditions do not affect your statutory rights as a consumer.